Now Hiring: Insurance Claims Manager
Location: New York Office (Tri-State Area)
Full-Time | Industry Experience Required
United Public Adjusters & Appraisers, Inc. (UPA) is seeking an experienced and organized Claims Manager to lead the coordination, strategy, and day-to-day movement of residential and commercial property damage insurance claims. This leadership-level role is ideal for a motivated professional with deep industry knowledge who thrives in a fast-paced, client-driven environment.
At UPA, we don’t work for insurance companies—we advocate for the policyholder. If you’re passionate about delivering results, ensuring accountability, and guiding claims to resolution with precision and integrity, we want you on our team.
Key Responsibilities
- Oversee a portfolio of active claims—ensuring timely follow-up, communication, and resolution
- Serve as the primary point of contact for claim status updates, both internally and externally
- Manage and mentor internal claims adjusters and support staff
- Strategize and coordinate claim documentation, including estimates, engineering reports, and expert assessments
- Engage in settlement negotiations and manage key carrier correspondence
- Review insurance policies, evaluate coverage, and guide strategy on claim disputes or denials
- Collaborate with our field adjusters, estimators, forensic CPAs, and legal partners as needed
- Ensure files are fully documented, compliant, and prepared for appraisal, mediation, or litigation if necessary
Qualifications
- 5+ years of experience in property insurance claims (public adjusting, carrier-side, or IA firm experience)
- Proven ability to manage multiple complex claims and support a growing team
- In-depth knowledge of policy language, coverages, and claim handling procedures
- Strong communication, negotiation, and leadership skills
- Experience working with Xactimate and other estimating/reporting tools
- Detail-oriented and highly organized with a process-driven mindset
- NYS Public Adjuster License preferred (or willingness to obtain)
- Ability to travel locally for meetings, joint inspections, or site visits when needed
Why Join UPA?
- Be part of a mission-driven team that fights for what’s right
- High-impact role with leadership opportunities
- Work with a skilled, cross-disciplinary team including estimators, CPAs, and legal experts
- Competitive compensation and room for advancement
- Supportive, collaborative office culture with meaningful client work
Compensation & Benefits:
- Salary: $110-130k annually
- Health Benefits: Medical coverage
- Paid Time Off & Holidays
